Delivery


We offer free delivery island wide within Singapore for order above S$50. A S$6 delivery fee will be applied for order that is less than S$50. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

Singapore Customers:

Paid orders are processed and dispatched from our warehouse to our local delivery partner within 2-3 working days once we recieved the payment.
When we receive your order, we will email you the schedule of the delivery. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address. If no one is available to receive the delivery, please kindly send an email to contact@institutesthederm.sg to reschedule your delivery.

 

Delivery Guide

Delivery partner (Usually deliver within 2~8 working days) 
All orders require signature. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address.
We are not responsible for undelivered products due to the absence of the recipient or wrong address given by the customer. 
Delivery time between the hours of 12pm to 6pm, Monday to Friday only. No delivery services shall be available on Saturday, Sunday & Public Holidays. 

Institutesthederm.sg reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or insufficient identification.

 

International Customers:

Shipping charges will be calculated after you have selected the items you would like to purchase and entered your delivery address; before check-out, charges are calculated by products's weight and delivery location.

 

International Customers:

We ship worldwide via Fedex/DHL. Please allow us to pack and dispatch your parcel within 2-3 working days after payment received. Shipping rate of your country will be show in your shopping bag while proceed to checkout.

Estimated delivery time is 5-14 working days depends on the country of destination. You may track your parcel via here.